10 Questions to Ask Any Outsourcing Provider Before You Sign — And the Answers You Should Hear
The Fastest Way to Judge an Outsourcing Provider
The outsourcing industry has brilliant operators and it has cowboys. The good news: a handful of direct questions separates them almost instantly, because weak providers cannot answer them clearly. Ask these before signing anything — with us or anyone else.
1. Who actually employs the staff member?
The answer you want: the provider, with full payroll, tax, and compliance handled in the worker's home country. If the answer is vague, you may be inheriting hidden employment risk. GloboHive employs every professional we place — you carry zero employer obligations.
2. Are the staff trained before placement, or on my time?
The answer you want: before. Many providers place raw recruits and let you absorb months of ramp-up. Every GloboHive professional completes role-specific training before placement, then a 7-day induction inside your business.
3. What happens if the person isn't working out?
The answer you want: a defined replacement process at no extra recruitment cost. Our 360-degree contracts build continuity in: if a placement is not right, we resolve it — including replacement.
4. What exactly is included in the monthly price?
The answer you want: everything, in writing. GloboHive pricing starts from £650 per month per team member and includes salary, employment costs, compliance, payroll, and management of the employment relationship. The only other cost is an optional one-off £99 training fee per role.
5. How is my data protected?
The answer you want: GDPR-aligned data processing terms, signed confidentiality agreements, and staff working inside your systems under your access controls — never copying data into theirs.
6. Can I speak to the actual person before they start?
The answer you want: yes. You should always know who is joining your team.
7. What contracts protect me?
The answer you want: comprehensive written agreements covering confidentiality, performance, data protection, and exit terms. This is exactly what our 360-degree contract model means — comprehensive agreements on every team member.
8. Who else do you work with?
The answer you want: named clients you can recognise. GloboHive professionals work with companies including O2, Diageo, IHG Hotels & Resorts, Oracle, Tesla, Revolut, and Target — and Diageo recently extended for a further 12 months.
9. How quickly will the person be productive?
The answer you want: a specific, committed number — not "it depends". Ours is 7 days or less from sign-up to productive, because training happens before placement.
10. What happens if I want to stop?
The answer you want: clear, fair exit terms with no lock-in traps buried in the small print. If a provider is confident in their service, they do not need to imprison you in a contract.
Hold Us to Every One of These
We publish this list because we are happy to be judged by it. Email hello@globohive.com with any or all of these questions and you will get direct answers in writing — before you commit to anything. That is what working with a partner, rather than a vendor, should feel like.